Shipping:
We use a combination of shipping carriers depending on the type of item purchased, as well as the State the item is being shipped. Most items are typically shipped ground, unless expedited shipping is requested.
Some items, such as handguns and ammunition, may not be legal to ship to your State. Please check local and state laws prior to purchasing. It is your responsibility to check your local laws prior to placing an order. All firearms will be shipped to an FFL holder in your State for transfer. They will typically charge a nominal fee for the transfer that you will be responsible for paying. All shipping charges are applicable to the lower 48 states. If you are outside of this area, pleas email us for a quote prior to purchase. All powder and primer orders will incur an additional $40 hazardous shipping fee. This fee will be billed separately from your initial order. Powder and primers can not be shipped in the same order. A hazardous shipping fee will be applied to each order. Over-sized accessories (exclusive of firearms) may incur an extra shipping charge. If you have a question on shipping charges, please ask and we will be happy to let you know prior to making the purchase.
Returns/Cancellations:
Should the need arise, we will do our best to cancel an order at no charge provided that it is cancelled by 5:00PM CST on the day of the order. We cannot guarantee that we can cancel the order before it ships. If an order cancellation request occurs after 5:00PM CST on the date the order was placed, it is agreed that the customer will incur a 15% cancellation fee. This is to help offset costs incurred by Roanoke Weaponry.
Returns on accessories are accepted for merchandise that is defective, unless it has been modified or installed in a build (those items will be subject to manufacturer warranty). Roanoke Weaponry will provide a refund or exchange on all other accessories found defective, provided that the customer notifies us of the defect within 5 days of the item being delivered.
Roanoke Weaponry will also arrange for the defective items to be picked up and returned to us by the original shipper. Please do not return packages prior to receiving a return authorization. Please us the "Contact Us" form to receive a return authorization.
All non-defective returns are subject to a 15% restocking fee with a $15 minimum. Please note, items returned without packaging or destroyed packaging will be subject to up to a 50% restocking fee. Customer is also responsible for return shipping charges. Roanoke Weaponry will not provide return labels. All returns must be received within 30 days from the date of purchase or they will be refused. Please do not return an order prior to receiving a return authorization. Returns not receiving prior authorization will be refused. Ammunition cannot be returned due to safety reasons (no exceptions). T-shirts and other apparel cannot be returned. Please use the "Contact Us" form to receive a return authorization.
All firearm orders require FFL paperwork to ship. Firearm orders over 15 days old without FFL paperwork will be canceled and charged a 15% restocking fee, with a $15 minimum.
All local orders that are not picked up within 14 days will be canceled and charged a 15% restocking fee with a $15 minimum.
Returns on firearms that have been transferred to you are not allowed. Once a new firearm is transferred, it is considered used, even if unfired. It is the customer's responsibility to fully inspect the firearm at their FFL prior to accepting it into their possession. We do understand that some manufacturer defects may not be identifiable upon inital inspection. However, by purchasing a firearm from us, you agree that upon discovering a defect in your transferred firearm, that you will work with the manufacturer for replacement or repair (in accordance with the manufacturer's warranty policy).
We are unable to process cancellations, returns, or refuns for silencers or any NFA items once we have started the Form 3 or Form 4 ATF paperwork. If you would like to change your order to another model after the Form 3 or Form 4 is in progress, you will be required to pay the difference in price, a $100 change fee, plus any applicable shipping charges to have the silencer or NFA item returned.
